Casino Security

Casino security refers to the measures that are taken at casinos to protect the establishment's money and property and the patrons. The security protects the casino and its customers from violent crime, theft, and other inappropriate behavior.

Given the relatively large amounts of currency that are handled within a casino, the temptation exists for both patrons and staff to commit crimes. Many casinos take security measures to prevent theft and other crime. The most basic level of security today consists of cameras located throughout the property operated by highly trained individuals who attempt to locate cheating and stealing by both players and employees.

While casino security of the past was nothing more than a muscle man, today's security is a multi-million dollar investment that is as complex as a police department. Modern casino security is usually divided between a physical security force and a specialized surveillance department that operates the casino's closed circuit television system known in the industry as the eye in the sky in an effort to detect any misconduct by both guests and employees alike. Both of these specialized casino departments work very closely with each other to ensure the safety of both guests as well as the casino's assets, and have been quite successful in preventing crime. Some casinos also have catwalks in the ceiling above the casino floor. These catwalks allow surveillance personnel to look directly down, through one-way glass, on the activities at the tables and/or slot machines.

In addition to cameras and other technological measures, casinos also enforce security through rules of conduct and behavior; for example, players at card games are usually required to keep their hands visible at all times.

The amount of security that is used at a casino is determined based on local laws and ordinances and what the prosecutors in the region are willing to act upon.

Slot Machine Terminology

Bonus is a special feature of the particular game theme, which is activated when certain symbols appear in a winning combination. Bonuses vary depending upon the game. Some bonus rounds are a special session of free spins the number of which is often based on the winning combination that triggers the bonus, often with a different or modified set of winning combinations as the main game, and often with winning credit values increased by a specific multiplier, which is prominently displayed as part of the bonus graphics and/or animation. In other bonus rounds, the player is presented with several items on a screen from which to choose. As the player chooses items, a number of credits is revealed and awarded. Some bonuses use a mechanical device, such as a spinning wheel, that works in conjunction with the bonus to display the amount won.

Candle is a light on top of the slot machine. It flashes to alert the operator that change is needed, hand pay is requested or a potential problem with the machine.

Carousel refers to a grouping of slot machines, usually in a circle or oval formation.

Coin hopper is a container where the coins that are immediately available for payouts are held. The hopper is a mechanical device that rotates coins into the coin tray when a player collects credits/coins by pressing a Cash Out button. When a certain preset coin capacity is reached, a coin diverter automatically redirects, or drops, excess coins into a drop bucket or drop box. Unused coin hoppers can still be found even on games that exclusively employ Ticket-In Ticket-Out technology, as a vestige.

Credit meter is a visual LED display of the amount of money or credits on the machine. On video reel machines this is either a simulated LED display, or represented in a different font altogether, based on the design of the game graphics.

Drop bucket or drop box is a container located in a slot machine's base where excess coins are diverted from the hopper. Typically, a drop bucket is used for low denomination slot machines and a drop box is used for high denomination slot machines. A drop box contains a hinged lid with one or more locks whereas a drop bucket does not contain a lid. The contents of drop buckets and drop boxes are collected and counted by the casino on a scheduled basis.

EGM is used as shorthand for Electronic Gaming Machine.

Hand pay refers to a payout made by an attendant or at an exchange point cage, rather than by the slot machine itself. A hand pay occurs when the amount of the payout exceeds the maximum amount that was preset by the slot machine's operator. Usually, the maximum amount is set at the level where the operator must begin to deduct taxes. A hand pay could also be necessary as a result of a short pay.

Hopper fill slip is a document used to record the replenishments of the coin in the coin hopper after it becomes depleted as a result of making payouts to players. The slip indicates the amount of coin placed into the hoppers, as well as the signatures of the employees involved in the transaction, the slot machine number and the location and the date.

MEAL book Machine entry authorization log is a log of the employee's entries into the machine

Low Level or Slant Top slot machines include a stool so the player has sit-down access. Stand Up or Upright slot machines are played while standing.

Optimal play is a payback percentage based on a gambler using the optimal strategy in a skill-based slot machine game.

Pay line is a straight or zigzagged line that crosses through one symbol on each reel, along which a winning combination is evaluated. Classic spinning reel machines usually have up to nine pay lines, while video slot machines may have as many as one hundred.

Rollup is the process of dramatizing a win by playing sounds while the meters count up to the amount that has been won.

Short pay refers to a partial payout made by a slot machine, which is less than the amount due to the player. This occurs if the coin hopper has been depleted as a result of making earlier payouts to players. The remaining amount due to the player is either paid as a hand pay or an attendant will come and refill the machine.

Taste is a reference to the small amount often paid out to keep a player seated and continuously betting. Only rarely will machines fail to pay out even the minimum placed bet over the course of several pulls.

Display screen of a slot machine in tilt mode

Tilt Electromechanical slot machines usually include an electromechanical tilt switch, which makes or breaks a circuit if the machine is tilted or otherwise tampered with, and so triggers an alarm. While modern machines no longer have tilt switches, any kind of technical fault door switch in the wrong state, reel motor failure, out of paper, etc. is still called a tilt.

Theoretical Hold Worksheet A document provided by the manufacturer for all slot machines, which indicates the theoretical percentage that the slot machine should hold based on the amount paid in. The worksheet also indicates the reel strip settings, number of coins that may be played, the payout schedule, the number of reels and other information descriptive of the particular type of slot machine.

Weight count is an American term, referring to the dollar amount of coins or tokens removed from a slot machine's drop bucket or drop box and counted by the casino's hard count team through the use of a weigh scale.

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Comps

In the context of casinos, comps are complimentary items given out by casinos to encourage players to gamble. The amount of comps that a player is given usually depends on what game they are playing, how much they are betting, and how long they have played. Most casinos have hosts who are responsible for giving out free items and contacting players to bring them back to the casino. Pit bosses can also award comps at table games. Most casinos now require a player to have a player's club or similar card, so that their play can be tracked and comps awarded.

The lowest level of comp available at most casinos is free alcohol and other beverages. Many casinos provide free drinks to anyone who is gambling.

The second level of comp that many players earn is free meals. Many casinos have several restaurants and may require more play to earn a comp to the higher end restaurant. Often the player is given a certain amount to spend, but sometimes, particularly with high rollers, the player may be given the right to order as much food as they want.

The next level of comps is usually free hotel rooms. Many casinos have attached hotels, but those that don't may have the ability to comp rooms to a hotel nearby. Many casino hotels have higher quality rooms, such as suites, villas, presidential suites and so on for bigger bettors. Many players who receive hotel rooms receive a package called RFB for room, food, and beverage or RF for smaller bettors, or jurisdictions where casinos are not allowed to give free alcohol.

Many casinos also offer other comps, especially to high rollers. These may include airfare reimbursement, limo rides, prostitution services, tickets to shows, golf, free concierge services, cash back, private gaming areas, and private jet service.

Casinos also frequently offer players comps by mail. These may be free bet offers, free meals, discounted or free rooms, or entries into tournaments or prize drawings.